Customer’s requesting spare parts for the first time for a Gericke machine that has been operating successfully for over 25 years is a very normal occurrence for Gericke.
One satisfied customer contacted us just recently looking for a new screw, for their VOM 600 mixer. Their system had been purchased back in 1974 and had never needed any spare parts until now.
Gericke products are designed with quality and easy serviceability in mind.
When purchasing components and systems from Gericke, the customer is provided with a fully detailed spare parts list and if required a customised spare parts inventory delivery plan to give the customer piece of mind to ensure minimalised down time.
With the assistance of a Gericke ‘After Sales Engineer’, customers are able to receive full support via phone, email or a site visit from any of the Gericke offices world-wide. And to enable fast turnarounds and short delivery time’s standard spare parts are kept on stock.
