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Job vacancy
12-07-2018  |  2282x
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Tech Service Administrator/Drafter

Representative Responsibilities:

Acts as first level of Service Helpdesk contact
Logs incoming calls accurately
Provides first level online service/support via phone
Informs second level service engineer for action
Follows up on open service calls and closes all completed actions
Acts as central point of contact for Service Engineers
Ensures quality of service delivery and adherence to service level agreements SLAís
Project management support
Assists other Project/Sales/Services colleagues with customer project planning
Contacts customers when there are questions and/or obtains details for projects
Request to purchase parts for projects and arranges delivery to work site or warehouse
Prepares bills of materials for projects
Development of product manuals and information
Create, organize, and store AutoCAD (Electrical Designer) approval and submittal drawings
Produce and update drawings for new and existing products in line with Engineering change requests
Maintain drawings and their corresponding Bill of Materials (BOM)
Revise part & assembly drawings
Ensure proper and complete information is found on drawing
Ensure accurate information related to drawings is reflected in manufacturing system
Ensure hard copies are distributed to the appropriate personnel
Ensure soft copies and revisions are well archived, organized and managed
Acts as a resource for other departments
Other duties as assigned
Special projects and requests are completed in a timely and positive fashion






Minimum Qualifications:

MBO in electro technical field or similar
2-3 years previous job related work experience
Prior drafting experience preferred
Ability to multi task
Ability to self-motivate
Excellent customer service skills
Excellent communication, organizational, and interpersonal skills
Computer skills: AutoCAD, Adobe, Correll Draw, MS Outlook, SAP
Ability to read, write and speak Dutch and English
Knowledge of electronics
Technical aptitude
Ability to operate hand tools
Strong attention to detail
Able to work independently and as part of a team
 

Company information

PENKO Engineering B.V.
PENKO Engineering B.V.
PENKO Engineering B.V. specialises in the development and manufacture of high accuracy and reliable electronic weighing and dosing systems typically designed for use in process industries. We also provide OEM companies with a wide range of weighing and dosing measurement, display and sequencer components and products for integration in automated machinery. The ever increasing cost of materials, growing stringent environmental regulations, consistent quality and track and traceability, insist that process industries pay more attention to quality conformity. The basic and most reliable measuring method to warrant all of the above is still defined by weight, regardless of whether the product is a liquid, a solid mass, granules, a powder or a gas. Over Thirty Years Weighing Experience Established over thirty years ago, PENKO was acquired in June 2004 by ETC (Electronic Theatre Controls) of Middleton, WI, USA. Our ambitions have not changed - we are dedicated to supplying the best technology weighing and dosing solutions to clients who depend on continuous and batch control manufacturing processes. Our client base includes the food & beverage, pharmaceutical, packaging, metals, pulp & paper and petrochemical industries. We work closely with OEMís and system integrators who supply the process industry. PENKO Engineering B.V. is a Dutch company within the global ETC Inc. group of companies based in a factory in Ede, Netherlands. Our company is represented in many major industrial countries through a global network of dealers and agents, fully supported by our own field sales and service teams. PENKO is a member of Vereniging Nederlandse Leveranciers van Weeginstrumenten (VLW), the Association of Dutch Suppliers of Weighing Equipment.
Last update: 05-03-2018
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